DataCore: User Personas
The typical SANsymphony user is a standard IT Administrator, which we called Ian. DataCore customers also work with a Partner channel, and while these partners have some different goals, sometimes the partner, which we called Pat, would at time function as Ian for the customer.
Persona 1: Ian the IT Administrator (PRIMARY)
Multiple seniority levels
Typical device used to administer: desktop with 1920x1080 monitor. Console run at full-screen.
NOTE: with the increase in remote work, Ian may be using a 1366x768 laptop
Frequency of console use: ideally, not often. Any monitoring UI would not be up on a NOC screen all day.
Emotions
Pressured, overly busy: Has enough other things to do. Does not want to spend time managing storage.
Impatient: does not appreciate needing to become an expert in order to perform basic functions or to figure out where a problem is.
Persona 2: Pat the Partner
Expert at the product. Been using it for years.
Same device use as Ian.
Frequency of console use: Ideally, still not too often, but more than Ian. May manage SANsymphony for multiple clients in the same day.
Emotions
Confident: knows ins and outs of existing console.
Happy with DataCore: product is good. Support is good. Wonders why we need a new console instead of adding to the existing console.
Personas were built by speaking to partners and to DataCore solution architects who interface with partners and customers.
